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Customer Service

Datalogic Customer Care

Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.

Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution. 

Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements).  It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.

Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.

Our standard service portfolio includes: warranty extension, fast turnaround time for repairs, 24/7/365 phone support, guaranteed availability of spare parts and next day on site intervention. We can tailor our service offering to your specific needs.  Our experts will support every stage of your projects, from feasibility study to extended post-sales support, performing, when necessary, root cause analysis and remediation.

 Download EASEOFCARE Service Programs

 Download Customer Service Organization

 Download Datalogic Professional Services Offering

Repair Program

When it comes to the service of your Datalogic product, nobody can do it better than us. We know what went into making each product and the high expectations you have regarding its performance.

Repairs are carried out by skilled technicians using only Datalogic certified spare parts and testing tools.

A Return Materials Authorization (RMA) is required for all repairs sent to the Datalogic Service Centers, which can be submitted (availability based on country selection) by contacting Datalogic Authorized Repair Centers or logging to the ON-LINE RMA Tool (download the On-Line RMA User Guide).

 


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Technical Support

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Toll Free: +1 800 (BARCODE) / +1 800 2272633

Security Alerts - Spectre and Meltdown

Spectre and MeltdownSpectre & Meltdown are security vulnerabilities that affect many modern processors on servers, desktops, laptops, as well as many smaller mobile devices including smartphones and tablets.

Datalogic devices are purpose-built for use in a business environment with limitations on access, usage, and loading of software. This greatly reduces the likelihood of malware attacks on Datalogic products.

With that being said, Datalogic has conducted an analysis on its product lines against these threats, and is working with its operating system and chipset vendors for a formal risk assessment and timeline for patch. 

For more information, you can download the Security Bulletin here (updated at least monthly).